Disgusted

If I could give 0 I would. Wish I never changed my insurance to Pineapple. I have been struggling with them for months first started with incorrect premuim and access loaded and payment of my drive-less refund. Took the matter to the Ombud and there was an agreement that it will be corrected and I will be refunded, to date nothing, no correction and no refund, not even made any contact with me. Also have been waiting for my April drive-less refund for 2 months, all I keep getting is we will follow-up with accounts every 2 days. Really this is disgusting! Refund me so I can go back to my previous insurer and be rid of this appauling customer service!!!