Disappointing Service from Pineapple Insurance

I'm extremely frustrated with the service I've received from Pineapple Insurance. Despite submitting my premium refund request over a month ago, I still haven't received my refund. When I initially requested the refund, I was assured it would be processed promptly. However, every time I follow up with the consultant, I'm told that the finance department is busy and that it will take 10-14 days.

To make matters worse, Pineapple Insurance made an error and charged me for two months' premium by mistake. Now, I'm forced to chase after my own money. This is unacceptable and demonstrates a clear lack of accountability and poor communication.

I expect more from the insurance provider. The constant delays and excuses are unprofessional, and I'm disappointed in the lack of effort to resolve this issue efficiently. Until Pineapple Insurance improves their service and follows through on their commitments, I would caution others against using their services.