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Ntombikhona N
1 reviews | Active since Sept 2023
19 Sept 2023, 14:30
Disappointing service
I am experiencing the worst service with Pineapple insurance. Despite struggling for 3 days to place a claim on their app that could not read my location. It is now 19 days since the car accident and the claim is said to be still under validation. I have been waiting for a consultant to call me regarding car hire booking since yesterday morning. I am starting to wonder if my claim is realy attended to!
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Pineapple Insurance's replyOfficial
19 Sept 2023, 15:01Hi Ntombikhona Ngxekisa👋,
My name is Thulile, I am responsible for handling customer queries and complaints at Pineapple. I deeply apologize for the frustration you have experienced, and I am committed to helping you. I kindly ask for your patience as I thoroughly investigate and escalate this matter on your behalf to ensure that you receive the necessary assistance. Please be aware that this level of service falls below our standard, and we are working diligently to rectify the situation. Thank you for bringing it to our attention.
My name is Thulile, I am responsible for handling customer queries and complaints at Pineapple. I deeply apologize for the frustration you have experienced, and I am committed to helping you. I kindly ask for your patience as I thoroughly investigate and escalate this matter on your behalf to ensure that you receive the necessary assistance. Please be aware that this level of service falls below our standard, and we are working diligently to rectify the situation. Thank you for bringing it to our attention.
Pineapple Insurance's reply19 Sept 2023, 15:01
Official
Hi Ntombikhona Ngxekisa👋,
My name is Thulile, I am responsible for handling customer queries and complaints at Pineapple. I deeply apologize for the frustration you have experienced, and I am committed to helping you. I kindly ask for your patience as I thoroughly investigate and escalate this matter on your behalf to ensure that you receive the necessary assistance. Please be aware that this level of service falls below our standard, and we are working diligently to rectify the situation. Thank you for bringing it to our attention.
My name is Thulile, I am responsible for handling customer queries and complaints at Pineapple. I deeply apologize for the frustration you have experienced, and I am committed to helping you. I kindly ask for your patience as I thoroughly investigate and escalate this matter on your behalf to ensure that you receive the necessary assistance. Please be aware that this level of service falls below our standard, and we are working diligently to rectify the situation. Thank you for bringing it to our attention.