Disappointing Service

Putting a claim with Pineapple seems to be such a tedious process.

I submitted a claim and I don't understand why is it my responsibility to maintain an accident report copy when I have already provided the AR Number maintained from the police station.

This process should be smooth flowing, I knock off late and there is no way I will make it to the police station on time to maintain the report as they have advised for such scenarios that specific department is open from 8am till 17pm. This is even more worrisome when its multiple vehicles involved and the other party has still not been contacted. I am so disappointed with the service I am receiving honestly.

I cant be running up and down when in the first place the insurance was meant to call the police station. How is this my responsibility when I have submitted everything that's required for the claim. I really don't understand.