Disappointing Experience with Pineapple Insurance

I am extremely dissatisfied with my experience with Pineapple Insurance. After paying my premium for December, I decided to cancel my policy and informed them that I would no longer be needing coverage since I was selling my vehicle. To my surprise, not only did they refuse to refund me for the unused portion of the month, but they also informed me that I wouldn't be covered for the remainder of December, despite already having paid for the full month.

This lack of clarity and fairness is incredibly frustrating. I would have understood if they had said, "We can't refund you, but you will be covered until the end of the month." Instead, I was left confused as to where my money was going if I’m not getting coverage or a refund.

The customer service has been unhelpful, and I’m left feeling that Pineapple Insurance is not living up to its obligations. It's unacceptable to pay for coverage and not receive any benefit, especially when they have taken my money. I would caution anyone considering this insurance company to think twice, as the lack of transparency and refusal to provide basic services is concerning.