Disappointing customer service!!!

Towards the end of January, I contacted Pineapple to change my debit order dates to the 1st of every month. Two months later, I find myself in a back-and-forth email exchange with three people regarding incorrect debit order dates and issues related to bank changes. I have requested to cancel my policy due to their lack of competency and the additional costs they have caused me, yet my account was still debited in March! I still have no resolution to this issue. I have had to cover all the bank charges resulting from these incorrect debit dates, despite notifying Pineapple numerous times. Additionally, they charged me a premium after I had canceled my policy!