FK
Fikile K
1 reviews | Active since Apr 2022
01 Dec 2023, 09:59
DISAPPOINTING CLAIM HANDLING
I have been with Pineapple for almost 3 years now and the assistance I had received was always outstanding. Everything changed when it came for me to claim.. The worst, I sent multiple emails requesting for feedback and till to date their claims department has suddenly gone mute. The sad part is that they are still debiting the premium for something that is damaged! Truly disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
01 Dec 2023, 10:23Hi Fikile Khumalo👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply01 Dec 2023, 10:23
Official
Hi Fikile Khumalo👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
FK
Fikile K's updateReviewer Update
27 Dec 2023, 13:16Hi Thulile
Unfortunately till today, claims has not been finalising cause Pineapple is finding every reason to not settle the claim. I just need for this claim to be finalised and cancel this policy. I want nothing more to do with Pineapple anymore. Your consultants are very friendly when getting you take the policy but when it's time to pay claims, it's back and forth. I confidently referred people to sign up with you guys but now it turned out to be the worst mistake ever. Please finalise the claim and cancel my policy. Yoh ngiryt!!
Unfortunately till today, claims has not been finalising cause Pineapple is finding every reason to not settle the claim. I just need for this claim to be finalised and cancel this policy. I want nothing more to do with Pineapple anymore. Your consultants are very friendly when getting you take the policy but when it's time to pay claims, it's back and forth. I confidently referred people to sign up with you guys but now it turned out to be the worst mistake ever. Please finalise the claim and cancel my policy. Yoh ngiryt!!
FK
Fikile K's update27 Dec 2023, 13:16
Reviewer Update
Hi Thulile
Unfortunately till today, claims has not been finalising cause Pineapple is finding every reason to not settle the claim. I just need for this claim to be finalised and cancel this policy. I want nothing more to do with Pineapple anymore. Your consultants are very friendly when getting you take the policy but when it's time to pay claims, it's back and forth. I confidently referred people to sign up with you guys but now it turned out to be the worst mistake ever. Please finalise the claim and cancel my policy. Yoh ngiryt!!
Unfortunately till today, claims has not been finalising cause Pineapple is finding every reason to not settle the claim. I just need for this claim to be finalised and cancel this policy. I want nothing more to do with Pineapple anymore. Your consultants are very friendly when getting you take the policy but when it's time to pay claims, it's back and forth. I confidently referred people to sign up with you guys but now it turned out to be the worst mistake ever. Please finalise the claim and cancel my policy. Yoh ngiryt!!