Disappointing and Unreliable Service from Pineapple Insurance

I am deeply dissatisfied with Pineapple Insurance’s handling of my policy cancellation. Despite explicitly requesting cancellation before March 1st, they debited my account on that date. When I contacted them, they assured me a refund of my premium (minus a R450 cancellation fee) within 14 working days. Today, on the **14th working day**, they backtracked, stating they can only refund R1,109 and will delay payment until next Tuesday. This unprofessionalism has caused unnecessary financial strain and eroded my trust in their promises. Avoid Pineapple Insurance if you value transparency, timely communication, or respect for clients’ finances.