Disappointed with Pineapple Insurance

I'm very disappointed with the way Pineapple is handling my query. 11 working days later, I am still being taken from pillar to post just so that they can rectify something that is even an error on their side. I'm very happy with the level of professionalism and the type of service I received from the service rep and that guy deserves his flowers. However, with the way my query is being handled, it is obvious that the people behind the scenes don't care about their clients. At this point I don't recommend Pineapple to anyone; I don't even know if I still want to continue being their client. When they have inconvenienced me so much and they are not even taking the necessary steps to rectify the errors on their side. And now I have to suffer because of their mistakes. I'm very disappointed.