PR
Puleng R
1 reviews | Active since Jul 2023
27 Jul 2023, 17:33
Disappointed in bad service
Absolutely Pathetic service. There’s no direct line to call for concerning account information. Policy documents sent with incorrect model name and after picking it up and informing Pineapple still the issue is not resolved and now going over a week sending communication to Pineapple!
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
28 Jul 2023, 08:19Good morning Puleng, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I am very sorry for the level of service you've received - this isn't the Pineapple way. I have your contact details, and I am investigating what has occurred. I appreciate your patience and once again I apologise.
Pineapple Insurance's reply28 Jul 2023, 08:19
Official
Good morning Puleng, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I am very sorry for the level of service you've received - this isn't the Pineapple way. I have your contact details, and I am investigating what has occurred. I appreciate your patience and once again I apologise.