KM
Khumbudzo M
1 reviews | Active since Nov 2025
05 Nov 2025, 11:58
Disappointed Customer
Good day,
I’ve noticed that when asking for help via WhatsApp, the turnaround time is quite long. Also, the 30% discount for driving fewer kilometres seems misleading — it feels like it was just used to attract customers rather than being a genuine offer. I am really disappointed with this approach.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
05 Nov 2025, 12:10Hi Khumbudzo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply05 Nov 2025, 12:10
Official
Hi Khumbudzo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
KM
Khumbudzo M's updateReviewer Update
21 Nov 2025, 07:51Good day
Today is Friday and there is still no payment in my account, despite several follow-ups. This raises serious concerns about your reliability, especially in the event of a future claim.
I no longer have confidence in Pineapple’s ability to honour its commitments. Therefore, I hereby request the immediate cancellation of my insurance policy. Please send through the written cancellation confirmation and ensure that no further deductions are made from my bank account.
If you are unable to process a refund of R500, it leaves me doubtful about your ability to assist in the event of a larger claim.
Kindly action this request urgently.
Today is Friday and there is still no payment in my account, despite several follow-ups. This raises serious concerns about your reliability, especially in the event of a future claim.
I no longer have confidence in Pineapple’s ability to honour its commitments. Therefore, I hereby request the immediate cancellation of my insurance policy. Please send through the written cancellation confirmation and ensure that no further deductions are made from my bank account.
If you are unable to process a refund of R500, it leaves me doubtful about your ability to assist in the event of a larger claim.
Kindly action this request urgently.
KM
Khumbudzo M's update21 Nov 2025, 07:51
Reviewer Update
Good day
Today is Friday and there is still no payment in my account, despite several follow-ups. This raises serious concerns about your reliability, especially in the event of a future claim.
I no longer have confidence in Pineapple’s ability to honour its commitments. Therefore, I hereby request the immediate cancellation of my insurance policy. Please send through the written cancellation confirmation and ensure that no further deductions are made from my bank account.
If you are unable to process a refund of R500, it leaves me doubtful about your ability to assist in the event of a larger claim.
Kindly action this request urgently.
Today is Friday and there is still no payment in my account, despite several follow-ups. This raises serious concerns about your reliability, especially in the event of a future claim.
I no longer have confidence in Pineapple’s ability to honour its commitments. Therefore, I hereby request the immediate cancellation of my insurance policy. Please send through the written cancellation confirmation and ensure that no further deductions are made from my bank account.
If you are unable to process a refund of R500, it leaves me doubtful about your ability to assist in the event of a larger claim.
Kindly action this request urgently.