Disappointed

I am writing to formally lodge a complaint regarding my recent claim with Pineapple Insurance, which has not been settled in full.

After my vehicle was involved in an accident, it was taken to an approved bodyworks repair centre for repairs. I paid my insurance excess in full as required, and the repairs were completed. However, I have since been informed that Pineapple Insurance is refusing to pay for a particular part that was repaired, despite it being informed about the part that needs to be replaced by the bodyworks.

This situation is unacceptable, as I have met all my obligations as a policyholder, including prompt reporting of the claim, cooperation with assessors, and full payment of my excess. I therefore expect Pineapple Insurance to honour the claim in full and reimburse or settle the outstanding amount with the repairer.