HM
Hlulani M
1 reviews | Active since Jan 2018
27 Sept 2024, 11:17
Disappointed
I did a comparison with Hippo, and their quote was the lowest, I then requested a call back, we did a telephone quote and we agreed on R1400, when they send a Debi Check it said the monthly premium is R2000, I rejected the Debi check and spoke to one of their consulted who explained that the R1400 is only active as a 29% back on my premium if I drive less than 300 kms, I then explained to her she needs to cancel my contract with then which I believed she did but today they went ahead and debited me R2000. Pineapple I want my money back please cause I didn't approve the Debi check and I agreed with the consultant that I am cancelling my contract with you.
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Pineapple Insurance's replyOfficial
27 Sept 2024, 12:59Hi Hlulani Makhamisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply27 Sept 2024, 12:59
Official
Hi Hlulani Makhamisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.