ZN
Zandii N
1 reviews | Active since Jan 2024
30 Jan 2024, 09:53
Disappointed and Angry Pineapple Customer
After 3years of being claim free, Pineapple has given me the worst service I have ever received. My watch got ****** and I claimed over 3 weeks ago but to this day no one has contacted me. I have been sending emails, sending requests to the Robot and agents they use on their app system but no one ever gets back to me.
Thoroughly disappointed in their service. I would not recommend Pineapple to anyone!!!
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Replies (1)
Pineapple Insurance's replyOfficial
30 Jan 2024, 10:23Hi Zandii Ntulii👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply30 Jan 2024, 10:23
Official
Hi Zandii Ntulii👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.