AM
Amorie M
1 reviews | Active since Feb 2024
08 Aug 2024, 10:29
Disappointed actually - do better!
Updating your details online seems a breeze but the agent that was assisting me was totally unresponsive to a crucial piece of information I was sharing with her. It was like talking to a wall! It took 3 attempts until she actually acknowledged what I was saying.
Disappointed actually - do better!
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
08 Aug 2024, 10:34Hi Amorie Marais👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
Pineapple Insurance's reply08 Aug 2024, 10:34
Official
Hi Amorie Marais👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
AM
Amorie M's updateReviewer Update
12 Aug 2024, 11:07Hi. I have not received a response.
AM
Amorie M's update12 Aug 2024, 11:07
Reviewer Update
Hi. I have not received a response.