FP
Fagmieda P
1 reviews | Active since Mar 2022
01 Sept 2026, 13:09
Disappointed
Good day
Claim logged in July it’s September already No payment received Very disappointed with the way you guys have handled my claim and very dissatisfied with the service I am receiving from your department.
It’s easy to take our money but when the time comes to pay out you guys have an issue with payments.
The money belongs to us, please make sure the money is in my account before the end of the week, as I will take this matter further.
The agents promises to call me back everytime I call the claims department The calls get dropped while I’m speaking which is very frustrating.
You will have my lawyer and broker contacting you guys very soon.
Regards ***mieda
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
01 Sept 2026, 13:11Hi ***mieda,
We sincerely apologize for the frustration you have encountered regarding the delay with your claim payout and the difficulties you've experienced when trying to contact our claims department, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply01 Sept 2026, 13:11
Official
Hi ***mieda,
We sincerely apologize for the frustration you have encountered regarding the delay with your claim payout and the difficulties you've experienced when trying to contact our claims department, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
FP
Fagmieda P's updateReviewer Update
01 Sept 2026, 13:14Same story all the time
Fix it today
Fix it today
FP
Fagmieda P's update01 Sept 2026, 13:14
Reviewer Update
Same story all the time
Fix it today
Fix it today
Pineapple Insurance's replyOfficial
01 Sept 2026, 13:16Hi ***mieda,
We sincerely apologize for the frustration you have encountered regarding the delay with your claim payout and the difficulties you've experienced when trying to contact our claims department, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply01 Sept 2026, 13:16
Official
Hi ***mieda,
We sincerely apologize for the frustration you have encountered regarding the delay with your claim payout and the difficulties you've experienced when trying to contact our claims department, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍