MR
Mathapelo R
1 reviews | Active since Oct 2023
04 Oct 2023, 14:07
Disappointed
I’m so frustrated. Made a claim for a cellphone on the 2nd of September. It is now the 4th of October and still no feedback. No communication at all unless I enquire and get told that they are still validating. I’ve never received such bad service
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Replies (1)
Pineapple Insurance's replyOfficial
04 Oct 2023, 15:25Hi Mathapelo Ramothole👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply04 Oct 2023, 15:25
Official
Hi Mathapelo Ramothole👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.