SD
Siyasanga D
1 reviews | Active since Mar 2020
25 Oct 2023, 12:46
Disappointed
Logged a claim last month and failed to assist me , even spoke to their supervisor, no luck.. on the 2nd of this month premium was deducted for a cellphone that I dnt have and I logged a claim.. today I received an sms that premium of R86 will be deducted in few days ..I fail to understand why pineapple still deduct my money for a phone that I don't have.. . even spoke to a supervisor regarding this matter but no luck in getting my money that was deducted even finance department never called me as their supervisor told me to wait for a call that was last week
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
25 Oct 2023, 14:33Hi Siyasanga Dinga👋,
Thank you for notifying me of this matter. According to the information provided by the claims team, they had reached out to you when you initially lodged the complaint. They had requested certain documents from you to proceed with the claim, but it appears that you have not yet submitted them. Kindly confirm if you have sent the required documents and I will escalate your case to ensure you receive further assistance.
Thank you for notifying me of this matter. According to the information provided by the claims team, they had reached out to you when you initially lodged the complaint. They had requested certain documents from you to proceed with the claim, but it appears that you have not yet submitted them. Kindly confirm if you have sent the required documents and I will escalate your case to ensure you receive further assistance.
Pineapple Insurance's reply25 Oct 2023, 14:33
Official
Hi Siyasanga Dinga👋,
Thank you for notifying me of this matter. According to the information provided by the claims team, they had reached out to you when you initially lodged the complaint. They had requested certain documents from you to proceed with the claim, but it appears that you have not yet submitted them. Kindly confirm if you have sent the required documents and I will escalate your case to ensure you receive further assistance.
Thank you for notifying me of this matter. According to the information provided by the claims team, they had reached out to you when you initially lodged the complaint. They had requested certain documents from you to proceed with the claim, but it appears that you have not yet submitted them. Kindly confirm if you have sent the required documents and I will escalate your case to ensure you receive further assistance.
SD
Siyasanga D's updateReviewer Update
25 Oct 2023, 16:06I'm really no happy with the service and I submitted all the documents that are required when claiming for a cellphone money was deducted on the 2nd of this month while I dnt have a cellphone and today received sms that another month will be deducted in few days for a cellphone that I dnt have... You can escalate the matter... I want my money back
SD
Siyasanga D's update25 Oct 2023, 16:06
Reviewer Update
I'm really no happy with the service and I submitted all the documents that are required when claiming for a cellphone money was deducted on the 2nd of this month while I dnt have a cellphone and today received sms that another month will be deducted in few days for a cellphone that I dnt have... You can escalate the matter... I want my money back