Difficult to assist when you need help

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I am not happy with the service im getting here at pineapple insuarance. Kaashifa is asking me to provide slips to prove the ownership of my iphone that is lost, i asked her a question why do you want proof of ownership when i am claiming and you did not ask it when i join insuarance. In this time i want help and kaashifa is trying by all means not to help me but to make it difficult for me to get help. Phone is ******, phone was insured, everything she requested is provided but she still needs a till slip paper for the phone to register my claim. This is not fair at all. If an insuarance is going to waste time on you looking for slips of things that you insuared and you paying them every months is un acceptable. The is so so many insuarance is South Africa that we can choose from if this is how we will be treated. A phone is lost it needs to be replaced instantly: pineapple please help me and stop sending me a letter that say my claim wont be entertained if I don’t provide slips for the phone.