Demanding calls and if you do not provide them with a sufficient answer than they get upset and rude at you.

I started just to get an idea for a price check online on the pineapple website for a free online quote. However, because it was for someone else, I did not have all the information of the vehicle, so I did not even go through with the quote process. Last night I already got a message asking about the quote. As I did not want to go on with the quote because of the fact that it is for someone else and I did not have all the information, I decided to ignore it.

Early this morning I received a phone call from a consultant from Pinaplle who was very insistent in trying to do the quote for me. I then explained to him that I did try the quote for someone else but I am not interested. He then asked me if I didn't have a car for them to ensure? I told him no. Then he semi-demanded from me the information of the other person that I was trying to get the pricing for. Because this person is an elderly person who as a result of 3 strokes, had a problem understanding and speaking English, I told him that I can not give him the information and that I can not give him the details.

This is when it sounded as if the caller got upset, and then he said something that to me sounded like a swear word, and without any further wording or questions he slammed the phone down in my ear.

I personally feel that this is very disrespectful and intimidating, and that his friendlyness and customer service could get a serious check-up and possible retraining in how to be friendly and respectful over the telephone, especially with people who may be prospective clients of your company. Just because of this incident, I would never consider Pinapple Insurance as an insurance provider, nor would I ever recommend them to any prospective clients.

This person has, with one phone call, soiled the reputation of the entire company. With his actions and communication skills, it would appear more as if they are looking for numbers rather than providing a professional service.