LM
Lebohang M
1 reviews | Active since Jan 2016
11 Sept 2024, 11:26
Delayed Claim
I have submitted a claim on the 1st September 2024 and still I have not received any feedback regarding the outcome, with my first claim it did not even take 3 days. I was told to submit all the necessary documents on the 2nd of September 2024, of which I did, what is taking so long? I was told my claim was sent for approval and that my answer will be provided by close of business yesterday. I need feedback ASAP. I even tried following up online, the screen is just blank on their portal.
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Pineapple Insurance's replyOfficial
11 Sept 2024, 11:48Hi Lebohang
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply11 Sept 2024, 11:48
Official
Hi Lebohang
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.