Delay in Resolving Third-Party Accident Claim

On 20 April, my brother was involved in an accident caused by a third party making an ******* U-turn, which resulted in a collision on the passenger side of his vehicle. The vehicle was only assessed 2–3 weeks after the incident. Despite clear liability resting with the third party, Pineapple has been going back and forth with my brother instead of contacting the third party and resolving the matter.

It has now been 46 days since the accident, and the issue remains unresolved. This delay is unacceptable, and we request immediate action to finalize the claim and hold the third party accountable.