RM
Refilwe M
1 reviews | Active since Feb 2024
19 Feb 2024, 12:01
Definitely cancelling my policy
Absolutely cheated by this insurer. Easy sign up but have to jump through hoops to get my claim paid out - and at less than the estimated value of the item at that too!
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
19 Feb 2024, 15:35Hi Refilwe Mashegođź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply19 Feb 2024, 15:35
Official
Hi Refilwe Mashegođź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's replyOfficial
19 Feb 2024, 16:02Hi Refilweđź‘‹,
Kindly be informed that I have escalated your inquiry to the claims team, who have informed me that they are awaiting documents from your end. Kindly submit the required documents promptly. Please note that I have closed the ticket for now, and once the necessary documents are received and the claim processing is underway, the ticket will be reopened accordingly.
Kindly be informed that I have escalated your inquiry to the claims team, who have informed me that they are awaiting documents from your end. Kindly submit the required documents promptly. Please note that I have closed the ticket for now, and once the necessary documents are received and the claim processing is underway, the ticket will be reopened accordingly.
Pineapple Insurance's reply19 Feb 2024, 16:02
Official
Hi Refilweđź‘‹,
Kindly be informed that I have escalated your inquiry to the claims team, who have informed me that they are awaiting documents from your end. Kindly submit the required documents promptly. Please note that I have closed the ticket for now, and once the necessary documents are received and the claim processing is underway, the ticket will be reopened accordingly.
Kindly be informed that I have escalated your inquiry to the claims team, who have informed me that they are awaiting documents from your end. Kindly submit the required documents promptly. Please note that I have closed the ticket for now, and once the necessary documents are received and the claim processing is underway, the ticket will be reopened accordingly.