YM
Yamkela M
1 reviews | Active since Jun 2021
07 Jun 2021, 12:06
Deducted debit order 3 months after cancellation of policy.
After cancelling my insurance policy, they deducted a debit order and blocked all means of reversal before cancellations happen. I have contacted the company from the 16th of May 2021 and they had promised to return the amount ever since.
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Replies (1)
Pineapple Insurance's replyOfficial
07 Jun 2021, 12:26Hi Yamkela
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Pineapple Insurance's reply07 Jun 2021, 12:26
Official
Hi Yamkela
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team