Deducted 7 x my premium amount after less that 48hrs of insuring the item

I have 3 items insured with Pineapple. I added the 3rd item towards the end of November 2020 after getting a quote that my premium would be R13,42. A few days later Pineapple deducted R99 from my account for the insured item, that's over 7 times my items premium. I have been asking the staff in the chat function and they tell me "We will follow up" mind you this is over 2 weeks of "I'll follow up" furthermore my dashboard and premium summary shows that I am insured for and paying for an item that I claimed for and got collected over 3 months ago. I am really disappointed at the service I am receiving, my debit order goes off in 10 days and I have no clarity what is going to happen. I am disgusted to be honest