TM
Tshepo M
1 reviews | Active since Sept 2021
03 Feb 2025, 07:48
Debited my account twice whereas I asked for cancellation
O O I am writing to request a refund for the insurance premium that was debited from my account despite my request to cancel the policy on the 31st. Although I have confirmed with my bank that they can reverse the payment, I would appreciate it if you could expedite the refund process. Additionally, I would like to request that you update your records and remove my vehicle from the insured list, as it still appears active on the app. Please assist me in resolving this matter as soon as possible.
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Pineapple Insurance's replyOfficial
03 Feb 2025, 07:58Hi Tshepo Mamabolo👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply03 Feb 2025, 07:58
Official
Hi Tshepo Mamabolo👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.