MM
Mazwi M
1 reviews | Active since Dec 2015
31 Jan 2024, 11:02
Debited for a canceled cover
Cancelling a Pineapple insurance cover has proven difficult to impossible. There is no clear way contacting them. The website does not have a call center number, my new insurer reached out to them providing the canceling letter but I was still debited for a cover I no longer need. Last communication received was an automated Bot message promising to get back to me and yet nothing to date. If you wanna pay indefinitely for cover you no longer need, take a Pine apple cover.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
31 Jan 2024, 15:52Hi Mazwi Moyikwa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply31 Jan 2024, 15:52
Official
Hi Mazwi Moyikwa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.