sK
sizwe K
1 reviews | Active since Jun 2020
27 Nov 2023, 11:37
Debited double premiums
I was so shocked when i was debited twice for my car insurance, i checked my bank statement and i didn't see a month that i missed, the sad part is that there is no were you can call these people, even if i missed my premium a month ago or 3 months, why must i be paying now, shouldn't this be a short term insurance that cover me from month to month. I sent them an email no one has responded. I' m nolonger sure about this guys or should i just reverse my premium since no one cares about my money. Or if i will be able to manage financially.
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
27 Nov 2023, 14:18Hi sizwe khambule👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply27 Nov 2023, 14:18
Official
Hi sizwe khambule👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
sK
sizwe K's updateReviewer Update
28 Nov 2023, 08:59Good day
Please call me urgently regardung this matter because its going to turn ugly. I was debittrf twice for a premium and it gies against your policy wording. 15day grave period was given if I didnt make payment that month surely I wasn't suppose to be debitted again because no where on the policy does it states I will ne debit twice. You have the audacity to send me a policy wording without checking my complaint first. Is this how you treat a customer.
Please call me urgently regardung this matter because its going to turn ugly. I was debittrf twice for a premium and it gies against your policy wording. 15day grave period was given if I didnt make payment that month surely I wasn't suppose to be debitted again because no where on the policy does it states I will ne debit twice. You have the audacity to send me a policy wording without checking my complaint first. Is this how you treat a customer.
sK
sizwe K's update28 Nov 2023, 08:59
Reviewer Update
Good day
Please call me urgently regardung this matter because its going to turn ugly. I was debittrf twice for a premium and it gies against your policy wording. 15day grave period was given if I didnt make payment that month surely I wasn't suppose to be debitted again because no where on the policy does it states I will ne debit twice. You have the audacity to send me a policy wording without checking my complaint first. Is this how you treat a customer.
Please call me urgently regardung this matter because its going to turn ugly. I was debittrf twice for a premium and it gies against your policy wording. 15day grave period was given if I didnt make payment that month surely I wasn't suppose to be debitted again because no where on the policy does it states I will ne debit twice. You have the audacity to send me a policy wording without checking my complaint first. Is this how you treat a customer.