Debit Reversal

I am dissapointed in Pineapple they debited my account on 30/12/25 when i clearly stated that i do not need any cover for the next coming months till february...i have been sent from pillar to post and each time you call or whattsup you deal with a new consultant where you always have to explain yourself from scratch, i am extremely dissapointed, they all care about collecting funds, i doubt they have any interest in assisting the customer. To be honest i had thought made a good decision by choosing them but this is the worst decision ever. I hate this thing of receiving calls from so called supervisors but non of them are assisting...i am dissaointed, disgusted and all they care about is advising you write positive reviews yet the actual service is a piece of ****.