JM
Julia M
1 reviews | Active since Oct 2021
28 Oct 2024, 06:13
Debit reversal
Took the insurance and they did not tell me that once they fit the kilometers reader if I cancel with them I will have to continue paying that company money 36 months..I opted for cancelation and still the debited my acc R1065.48 and blocked the reversal..I WANT MY MONEY. I CANCELLED THE POLICY WITH U
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
28 Oct 2024, 07:19Hi Julia Mantsho👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply28 Oct 2024, 07:19
Official
Hi Julia Mantsho👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.