DEBIT OTRDER AFTER CANCELATION OF POLICY

DEBIT OTRDER AFTER CANCELATION OF POLICY I contacted Pineapple Insurance regarding new vehicle insurance. At first it was confirmed that I will be insured when I will be traveling to Zambia. After I have received the Policy Schedule - Zambia was NOT listed, and I for the second time reached out to confirm about this. Then they said that no Zambia will not be covered, only after the Policy was completed. This was urgent and they took their time responding (WAISTING my time to cancel the policy and getting insurance in place with alternative company). I have send inApp message and emailed them to cancel my policy with immediate effect, as for they cannot supply me with the service that was promised telephonically. I explicitly said that they DO NOT HAVE AUTHORISATION TO DEBIT MY ACCOUNT - ESPECIALLY AFTER THEY HAVE SENT ME A CONFIRMATION OF THE CANCELLED POLICY! What happened? They debited my account after two emails from me stating they cannot authorise, AND correspondence with their Whatsapp line, they confirmed that debit order was cancelled by the technical department.

Why would they have mislead the client to believe that they can cover countries that is not true. They are more than welcome to listed to their recorded phone call where the agent agreed that Zambia was covered