T
Tshepo
1 reviews | Active since Dec 2024
06 Jan 2025, 09:03
Debit order refund
I cancelled my insurance after numerous attempts to get it cancelled.
An amount of R2 367.81 was deducted even though I cancelled my premium. I tried reaching out on their WhatsApp chat box but they keep ignoring my texts. I thought I'll be safe with Pineapple as a first time car buyer but their service has been a nightmare for me.
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Pineapple Insurance's replyOfficial
06 Jan 2025, 09:26Hi Tshepo
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team
Pineapple Insurance's reply06 Jan 2025, 09:26
Official
Hi Tshepo
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team