T
Teboho
1 reviews | Active since Oct 2024
28 Nov 2024, 11:33
Debit order chaos
I changed my banking details and debit order date. It was supposed to go off on the 22nd November, today is the 28th and the debit hasn’t gone off. Been communicating with a Diana through the app and she assured me that the debit order will go off on Monday the 25th…Diana hasn’t been responding for two days now. Very frustrating and disappointing.
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Pineapple Insurance's replyOfficial
28 Nov 2024, 11:52Hi Teboho T 👋,
My name is Tayla, I am responsible for addressing all customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍
My name is Tayla, I am responsible for addressing all customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍
Pineapple Insurance's reply28 Nov 2024, 11:52
Official
Hi Teboho T 👋,
My name is Tayla, I am responsible for addressing all customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍
My name is Tayla, I am responsible for addressing all customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍