MM
Micheal M
1 reviews | Active since Apr 2017
02 Mar 2024, 10:32
******** debit order
I have canceled my insurance with you guys due to incorrect debit order mandate (almost double the amount compared to agreed premium)
It took 3 to 4 days for u guys to get back to me before regarding the above issue, now I'm still being debited even though I canceled this insurance. What nonsense insurance company is this??
Another thing, I did not accept your debit order mandate as the amount was incorrect what give u guys the right to debit my account without even having a policy with you. We are uncle to call pineapple so honestly speaking what the hell happens to us in an unforseen event.
If this doesn't stop I will seek legal action
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Pineapple Insurance's replyOfficial
02 Mar 2024, 11:00Hi Micheal Moodley👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
Pineapple Insurance's reply02 Mar 2024, 11:00
Official
Hi Micheal Moodley👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards