MQ
MPOMELELO Q
1 reviews | Active since Jul 2012
07 Feb 2024, 16:45
******** debit on my account
I am not happy with your services, I sold my car and informed Pineapple to cancel my insurance because I no longer have this car, but you guys went on to deduct premium from my account.
I want this policy terminated with immediate effect and money be returned to my account.
POLICY NO. *** I can be contacted on ***
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Replies (1)
Pineapple Insurance's replyOfficial
08 Feb 2024, 07:21Hi MPOMELELO QOMISO👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply08 Feb 2024, 07:21
Official
Hi MPOMELELO QOMISO👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.