Debit of premiums even after successfully cancelling my insurance policy with pineapple!

Pineapple is very bad with communication, I was not so pleased when they deducted money from my NedBank account back in December without sending any messages or email, I decided I am canceling my policy with them last month as I got a fair quotation with another company which I did cancel and they confirmed on WhatsApp it is effective They deducted money this morning and when I tried reaching to them they are following it up, busy dragging and stories that the matter is escalated to manager, requested for the contact details of the manager and I got the email which he responded and confirmed my policy has been cancelled they will investigate regarding the matter, I wouldn’t recommend this insurance to even my enemy because they are very unprofessional.. I am still waiting for my money to be refunded 🤷🏽♂️