SS
Siyabonga S
1 reviews | Active since Jan 2024
25 Jan 2024, 15:53
Dealing with Agent Vikesh Naidoo was one of the least professional and most frustrating experiences, how does someone who can barely respond to emails and take next to no accountability for their poor delivery of service get a job at Pineapple? His collea
Dealing with Agent Vikesh Naidoo was one of the least professional and most frustrating experiences, how does someone who can barely respond to emails and take next to no accountability for their poor delivery of service get a job at Pineapple? His colleagues were of little help. I asked to have a new agent multiple times but was ignored
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Pineapple Insurance's replyOfficial
25 Jan 2024, 16:50Hi Siyabonga Nzimande👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply25 Jan 2024, 16:50
Official
Hi Siyabonga Nzimande👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.