Daylight *******

This is most horrible experience I’ve ever encountered with an insurance company. Their customer service fails dismally from sales to management. They are not able to resolve my issue which has been dragging for months now after cancelling my insurance with them . I keep getting calls from Tracker saying I have not honoured my premium on my vehicle for a tracking device that I have never agreed to take on inception of my policy , and reason being I already had a tracking device with Matrix . I have calls recording and that agent said ,” it’s fine no need for a tracking device from us” . Months later after they have failed to recuse my premium , I cancelled my policy with them and then I switched to another insurance . Now they want to me pay cancellation fees for an agreement which they are liable for . This is day light ******* that i will not tolerate.