Danger, Gevaar, Ingozi. This is a good deal if you want more stress after an accident.

This has to be the worst insurance company I’ve ever dealt with.

If there’s anything worse than this, it shouldn't even exist.

After submitting my claim, it took two full months and multiple escalations just to get an approval — and that only happened after I contacted a team lead. Since then, another two months have passed, and nothing has been done. I'm still being asked to submit my car quote, which I’ve already sent twice.

In the meantime, I've spent a ridiculous amount of money on Uber and airtime, calling in almost every weekday for the past four months just to get an update. Every time, I get the same script: “The person handling your case will be in contact.” Sometimes I’m even put on hold, only for the rep to hang up and not call back — and then I have to start the process all over again with someone else.

Today, I spoke to Mervin (or Melvin) who promised to get back to me after confirming some details from my quote. Two hours later — nothing. I called back only to be told he had “knocked off.” Seriously?

Meanwhile, Pineapple continues to deduct my premiums every month, and today I was informed that my premium will increase by almost R500 — yet there’s still no progress on my claim.

Zandile, who is assigned to my case, has been the most disappointing part of all this. She doesn’t reply to emails, doesn’t give updates, and when I finally got her on the phone, she blatantly **** and claimed she had tried to contact me — but I’ve received no emails, no missed calls, nothing. Then she had the audacity to ask me (again) for the car quote to "move the claim forward." So basically, if I hadn’t kept calling in, my claim would still be gathering dust.

This isn’t even my first bad experience — my first claim with Pineapple took two months to process because the person handling it went on leave and no one reassigned the case.

I could write a whole book on my experience with this company. It’s honestly shocking how they treat their customers.