PC
Phome C
1 reviews | Active since Aug 2025
04 Aug 2025, 23:28
****!!!!!!!!!!
WORST insurance company. They don't care about their customers, i cancelled my policy with them on the 31st of January, I'm struggling to get my refund. They keep on saying someone will call me. I'm sick and tired of calling them everyday. I WANT MY MONEY!!!!!!!
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Replies (2)
Pineapple Insurance's replyOfficial
05 Aug 2025, 07:48Hi Phome
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply05 Aug 2025, 07:48
Official
Hi Phome
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
PC
Phome C's updateReviewer Update
21 Aug 2025, 10:59Good day . You guys don’t really care about people neh, all you want is to just get paid. Im sick and tired of this company. I will contact my lawyers and ombudsman, i was told to wait 7 to 14 days for a refund for the second time and it passed,no refund, no communication, nothing. You will deal with lawyers, i cant be fighting for my own money like this.
PC
Phome C's update21 Aug 2025, 10:59
Reviewer Update
Good day . You guys don’t really care about people neh, all you want is to just get paid. Im sick and tired of this company. I will contact my lawyers and ombudsman, i was told to wait 7 to 14 days for a refund for the second time and it passed,no refund, no communication, nothing. You will deal with lawyers, i cant be fighting for my own money like this.