MS
Muzafar S
1 reviews | Active since Aug 2025
26 Aug 2025, 18:32
Customer Service Sucks
Been trying to get these guys to resolve an issue for the past 2 months now!!!
Can't call them because they don't have a contact number.
All messages sent through WhatsApp don't get responded to. After a few days they respond via WhatsApp asking if the query has been resolved and to reply if it hasn't.
And so I reply asking for resolution.
........................crickets....................
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
26 Aug 2025, 18:42Hi Muzafar,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply26 Aug 2025, 18:42
Official
Hi Muzafar,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
MS
Muzafar S's updateReviewer Update
26 Aug 2025, 18:57You don't seem very eager to help!!!.. and you 're asking me for more time than you've already taken??? How much time? I need you to commit to a deadline.
You better call me. DO NOT CONTACT ME VIA WHATSAPP
You better call me. DO NOT CONTACT ME VIA WHATSAPP
MS
Muzafar S's update26 Aug 2025, 18:57
Reviewer Update
You don't seem very eager to help!!!.. and you 're asking me for more time than you've already taken??? How much time? I need you to commit to a deadline.
You better call me. DO NOT CONTACT ME VIA WHATSAPP
You better call me. DO NOT CONTACT ME VIA WHATSAPP