NM
Nhlanhla M
1 reviews | Active since Feb 2024
13 Feb 2024, 16:09
customer service
I've submitted a claim over a week ago and to this day there's still no feedback from the insurer ,sent emails ,WhatsApp messages and Twitter team . still no feedback ,my premiums have been up to date , wouldn't recommend pineapple to anyone at this present moment . pineapple needs to focus more on customer service training for their staff members instead of funding the broadcast rights of sporting events in the country ,without a call center it makes things even worse coz we being ignored elsewhere
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Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
13 Feb 2024, 16:40Hi Nhlanhla MASHEGO👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply13 Feb 2024, 16:40
Official
Hi Nhlanhla MASHEGO👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
NM
Nhlanhla M's updateReviewer Update
13 Feb 2024, 16:59Ho do I trust that you guys are going to escalate this ..coz I've sent emails and everything and still no feedback
NM
Nhlanhla M's update13 Feb 2024, 16:59
Reviewer Update
Ho do I trust that you guys are going to escalate this ..coz I've sent emails and everything and still no feedback
Pineapple Insurance's replyOfficial
14 Feb 2024, 06:58You can trust that. I already escalated it and you can expect to be called today.
Pineapple Insurance's reply14 Feb 2024, 06:58
Official
You can trust that. I already escalated it and you can expect to be called today.