Customer complaint

I had a misunderstanding with the company over technical matters which I felt were misrepresented to me by the consultant I spoke to. We agreed to dissolve our business partnership by my cancellation of my car insurance cover. A senior officer then called me; we discussed the issue and we agreed to a refund of the money the company debited my account. He was courteous and promised me that the reimbur*****t will be done within 7 business days. They honoured that commitment.

I found them to be understanding on resolving my complaint and I, therefore, take back the negative rating I gave them initially. I decided to leave them on personal grounds. What made me leave them should not reflect on them as a bad company. Our misunderstanding was an isolated case.