MA
Moegamat A
1 reviews | Active since Jun 2024
03 Jun 2024, 16:27
****** customer
The most pathetic Service I have ever received from any business,from being avoided to being given false email addresses to email from,will not recommend and advise all family and friends to cut ties with this company
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
03 Jun 2024, 16:47Hi Moegamat Armien👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply03 Jun 2024, 16:47
Official
Hi Moegamat Armien👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
MA
Moegamat A's updateReviewer Update
03 Jun 2024, 16:50It's been 6 weeks and nothing,not even the decency to reply to an email,mistakes can be made but this is purposely avoiding me after having dealt with different agents and not even being able to call in and speak to someone.
MA
Moegamat A's update03 Jun 2024, 16:50
Reviewer Update
It's been 6 weeks and nothing,not even the decency to reply to an email,mistakes can be made but this is purposely avoiding me after having dealt with different agents and not even being able to call in and speak to someone.