OM
Onalenna M
1 reviews | Active since Mar 2023
29 Dec 2025, 08:08
Cumbersome slow claims
The worst ever …my first ever claim was worst and unbearable…I have a logged a claim last month and I am still waiting for their reviewer to review my quote which is a 3rd party company…They are soo slow and I call daily only to be given same feedback …I am cutting ties with these ones …Cheaper qoute doesn’t mean good service ..
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Replies (1)
Pineapple Insurance's replyOfficial
29 Dec 2025, 09:07Hi Onnalenna
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply29 Dec 2025, 09:07
Official
Hi Onnalenna
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍