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1 reviews | Active since Jan 2013

21 Jul 2025, 13:44

CONTRAVENING THE POPI ACT again and again!

I have warned, and begged and pleaded for OVER a year now for you to REMOVE me from your database (where you got my details from or my permission for solicitation is still a mystery) and to STOP calling me! You are in contravention of the POPI Act and you just keep harassing people. Even if you were the cheapest, best rated insurer in Africa, I would NEVER use you because if you can't even respect someone's privacy, I have zero faith that you are capable of providing a good service. STOP CONTACTING PEOPLE WITHOUT PERMISSION- Cold calling is no longer permitted!

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply21 Jul 2025, 13:51
Official
Hi 

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍