BL
Boipelo L
1 reviews | Active since Jan 2024
27 Dec 2024, 20:41
Continuing to Debit after policy cancellation
Firstly, they speak highly about being able to do everything on the app, I couldn't cancel my policy on the app because their app had an issue, I didn't have the "uninsure" option on my car insurance. Then I get the car uninsured due to the help of an amazing consultant, but then Pineapple still debits my account, and the amount is even higher than my previous premium... What's the use of advertising your accessibility when it really doesn't exist? You're never available.
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Pineapple Insurance's replyOfficial
28 Dec 2024, 07:01Hi Boipelo Lesejane👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply28 Dec 2024, 07:01
Official
Hi Boipelo Lesejane👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.