TK
Tiaan K
1 reviews | Active since Aug 2020
09 Apr 2025, 09:31
Continues debit orders
It's so frustrating, not only due to the fact that what the salesman told me and what was written in the schedule did not correspond-after canceling the policy I declined 2 debi-checks yet they debited my account yesterday and today. Yeah,real easy getting a quote but not so easy when issues like this needs to be resolved
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
09 Apr 2025, 09:35Hi Tiaan De Kock👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply09 Apr 2025, 09:35
Official
Hi Tiaan De Kock👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
TK
Tiaan K's updateReviewer Update
12 Apr 2025, 02:21This is beyond me, I **** you not!!! Please, correct me if I'm wrong but your aftersales is up to s#*!
Listen, before the policy was active, thank God I read the policy-it was cancelled (which is not easy, I tell you). So, its been 8 days since then, and we should've parted ways in a decent manner, yet-here we go again. Another debit order??????????? People of the public, I declined 2 debi-mandates, I reversed a debit order on Monday, Another went off on Tuesday which is still pending and now another. You need to resolve and rectify this, and chop chop.... My 'cool' is just about worn off!!!!
Listen, before the policy was active, thank God I read the policy-it was cancelled (which is not easy, I tell you). So, its been 8 days since then, and we should've parted ways in a decent manner, yet-here we go again. Another debit order??????????? People of the public, I declined 2 debi-mandates, I reversed a debit order on Monday, Another went off on Tuesday which is still pending and now another. You need to resolve and rectify this, and chop chop.... My 'cool' is just about worn off!!!!
TK
Tiaan K's update12 Apr 2025, 02:21
Reviewer Update
This is beyond me, I **** you not!!! Please, correct me if I'm wrong but your aftersales is up to s#*!
Listen, before the policy was active, thank God I read the policy-it was cancelled (which is not easy, I tell you). So, its been 8 days since then, and we should've parted ways in a decent manner, yet-here we go again. Another debit order??????????? People of the public, I declined 2 debi-mandates, I reversed a debit order on Monday, Another went off on Tuesday which is still pending and now another. You need to resolve and rectify this, and chop chop.... My 'cool' is just about worn off!!!!
Listen, before the policy was active, thank God I read the policy-it was cancelled (which is not easy, I tell you). So, its been 8 days since then, and we should've parted ways in a decent manner, yet-here we go again. Another debit order??????????? People of the public, I declined 2 debi-mandates, I reversed a debit order on Monday, Another went off on Tuesday which is still pending and now another. You need to resolve and rectify this, and chop chop.... My 'cool' is just about worn off!!!!