Continue to debit my account after a claim was made and not refunding me

I made a claim for a ****** phone and took about 20 days for the claim to be settled in January 2023... Pineapple still continued to debit my account till June 2023 l am unable to get a refund of premiums paid after contacting them several times via the app. My colleague asked my about Pineapple since my claim has been paid l nicely told her what l am currently experiencing and told her l would not recommend them even though my claim has been paid... My plan was to insure my new phone again with them since my previous claim was a success. But now why not pay my premiums back that you were deducting for 6 months when you already paid out the claim for the phone?