Consistently terrible customer service

What a terrible experience I have had with Pineapple Insurance over the past few months. It has ultimately culminated in me trying to cancel my insurance policy with them. The difficulty is that NO-ONE is responding to my multiple requests to contact me to process my cancellation. I have tried their WhatsApp line, the app and as a last resort, their complaints email address. Almost a week later and I am yet to receive a single phone call to process my cancellation. This is despite an assurance I received from Kyle Fynn that a Senior Specialist had been requested to "prioritise" my cancellation. Despite two follow-ups on email to Kyle Fynn that I have made, I am yet to receive a phone call from anyone from Pineapple. I am at my wits' end here and would not recommend taking out a policy with this company unless you enjoy stressing yourself! Absolutely atrocious customer service!!!